Effective: April 01, 2017
Anonymous Information. We may collect two types of information through this Site: anonymous information and personally identifiable information (“PII”). We may collect certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information. We gather it to improve the performance of the Site. The anonymous data we collect can include information such as the type of browser you are using, IP address, the pages you view, and the length of your visit to the Site.
Personally Identifiable Information. We may also ask you to provide personally identifiable information on the Site, which may include your name, address, telephone number, fax number, company name, e-mail address and relevant details about the product or service that interests you. These details may include whether the location is a business or residence, whether the site is pre-wired for security, and the square footage, to give some examples. This information can be gathered when you send us an e-mail or when you complete the specific web page request form. In all such cases, you choose whether to provide us with the personally identifiable information, but certain portions of the Site may not be available to you or we may not be able to respond to your inquiry effectively if you do not provide the PII requested.
My Account. In order to provide some of the services on the Site, we may ask you to provide additional personal information regarding your customer account with 4Core Security. This additional information may include existing account numbers, payment or credit card details, service preferences and so forth. We will use this information only to support your customer relationship with 4Core Security. This includes responding to your requests, customizing your experience on the Site, communicating with you about your account, and providing you choices about how to view and manage the products and services that you receive from 4Core Security.
Customer Service Correspondence. We and our third-party service providers may also collect personal information related to customer service correspondence. This information may include e-mails, internet chats, faxes, or telephone calls directed to our customer service centers. We process this information to provide you with customer services, handle your complaints or disputes, measure and improve our customer services, and to detect and prevent fraud or violations of our legal obligations. We will only retain customer service information as long as is reasonably required to carry out our business purposes or to comply with applicable legal obligations.
Surveys and Contests. We may occasionally request information from you via surveys or contests. Your participation in these surveys or contests is completely voluntary. The information that we request typically includes your contact details. If you choose to participate, the information that you provide will be shared with the contest/survey sponsors to notify winners and award prizes. Survey information may also be used to monitor and improve the content and performance of the Site.
Tell A Friend. If you choose to use 4Core Security’s referral service to inform a friend about our Site, products or services, 4Core Security will ask you for your friend’s name and email address. We will send your friend a one-time email inviting them to visit the Site. We will store this information so that we can send the initial email message and track the success of our referral program. Your friend may contact us at firstname.lastname@example.org to have their information removed from our database.
ONLINE ACTIVITY AND TRACKING
Like many websites, the Site employs technologies such as cookies and web beacons (also known as clear GIFs) to automatically receive and store certain information about your use of the Site. We may use this information to permit the Site to function properly, to evaluate how you use the Site, to determine where you are located, and to support website analytics and our marketing efforts.
USE AND DISCLOSURE OF INFORMATION
In addition to using your information to populate your My Account pages, 4Core Security will use your personal information to process purchase orders that you submit via the Site and enable you to track the progress of purchase orders. This may include sharing certain data with delivery providers such as UPS or FedEx and providing you access to shipper tracking numbers. Similarly, if you qualify for any rewards based on your purchase history, this information will also be processed by 4Core Security and our agents to enable your access to these benefits.
On certain of our Site pages where you have submitted detailed information concerning potential products or services, we will use this information only for the purposes of contacting you and determining which product or services may be most relevant to you. We will not share this information with any third party for their own marketing purposes without your prior consent.
We may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. We may also provide such personally identifiable information in response to a law enforcement agency's request or as otherwise required by law.
We may provide your personally identifiable information to a third party if we file for bankruptcy, or there is a transfer of the assets or ownership in connection with proposed or consummated corporate reorganizations, such as mergers, acquisitions, or sales of business units.
Uses by Third-Parties. We may also provide your personally identifiable information to third party service providers that help us to provide you with products and services. These third-party service providers have access to such information on a confidential basis and only to the extent necessary to perform their requested functions.
We do not provide your personally identifiable information to any third party for their own marketing purposes without your prior request or consent. Sometimes these businesses make special offers available to Site customers. If you request to receive information about these offers, we will share your personal information with these companies so that they can send you details about their special offers. You should know in advance that each of these companies has its own policies with respect to the collection and use of personal information and that we are not responsible for their use of your information.
INFORMATION SECURITY AND SECURE TRANSACTIONS
When you go to make a payment for monitoring, you are directed to a secure portion of our Site, your personal information benefits from the protections of Secure Sockets Layer (“SSL”) technology. The subsequent third party web servers have been enabled with SSL technology to automatically encrypt your information and help prevent unauthorized parties from viewing your account or payment information during a secure session.
You are responsible for maintaining the confidentiality of your user name and password. You are responsible for all uses of your password, whether or not authorized by you. You must inform us immediately of any unauthorized use or your user name or password.
However, the transmission of data over the internet by its nature entails the use of systems under the control of third parties, and as a result 4Core Security will work to prevent any violation of the security systems but cannot ensure total control of the security of such systems.
The information practices of those websites linked to our Site are not covered by this Policy. We are not responsible for the privacy policies of websites to which the Site links. We strongly suggest you review such third party's privacy policies before providing any data to them. These other sites may send their own cookies or web beacons to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.
4Core Security understands the importance of protecting children’s privacy in the interactive online world. The Site covered by this policy is not designed for or intentionally targeted at children 13 years of age or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 13.
INQUIRIES, CORRECTIONS AND COMPLAINTS
Your data is submitted to 4Core Security Services, Inc. (“4Core Security”) and may be hosted and stored in a database on servers situated in the United States by 4Core Security and by third parties on our behalf.
You are responsible for ensuring that the personal information you have submitted or access through the Site is accurate and complete.
If you have questions or concerns regarding this Privacy Statement or about privacy at our Site, you should first contact 4Core Security by sending an email to email@example.com or calling 4Core Security at (800) 401-3077 and 4Core Security will try to resolve it.
4Core is dedicated to providing the best possible products and services to all of our customers at the most affordable price. We do require a monitoring agreement so please make sure to read it carefully in order that you understand the terms of service. Once you receive your system, if you would like to cancel the agreement and return the system to us, you must follow our cancellation procedures as stated in the agreement.
The Customer may cancel this Agreement by returning the Equipment within seven (7) days of the initial delivery date to the Customer. The return package must be postmarked within seven (7) days of the original delivery date and the returned postage paid to:
710 Dacula Rd STE 4A-191
Dacula, GA 30019
This agreement will not be cancelled until the returned equipment is received by 4Core Security. The Customer shall be required to provide proof of delivery if requested. A $79.00 re-stocking fee, debited from the Customer's account submitted as part of this Agreement, shall be assessed on all returns.
The initial term of this agreement shall be 3 years, commencing on the date the product is delivered to the Customer. This Agreement will continue for successive one-year renewal terms, as allowed by law, unless 4Core Security receives a written notice of cancellation from the Customer via U.S. Mail or overnight mail postmarked at least thirty (30) days prior to the end of the initial term or any subsequent renewal term. The Customer may be required to show proof of delivery.
If you have any questions regarding our Return Policy, please contact us at 1-800-401-3077, Option 1 to speak to a representative.